Customer Service
FAQs | Frequently Asked Questions
Ordering Online
How can I check my order status?
Please Click here to check your order status. Once your order ships, you will receive a shipping notification email that includes tracking information.
Where is my order?
• Once your order ships, you can track through our website at: https://www.sk-ii.com/track-order
• Once there, enter your order number & zip code and click Submit.
• Please note that you will also receive a shipping notification email that includes a tracking link once the order has shipped.
• If you have not received your order number via email, please contact the Customer Service Team
• Once there, enter your order number & zip code and click Submit.
• Please note that you will also receive a shipping notification email that includes a tracking link once the order has shipped.
• If you have not received your order number via email, please contact the Customer Service Team
How do I change or edit my order?
We're committed to speedy shipping and process your order as soon as it's placed, therefore we cannot make changes before it is shipped. We want to help you get the right items, please contact our Customer Service Team
Why is my order not confirmed?
• Once your order ships, you can track through our website at: https://www.sk-ii.com/track-order
• Once there, enter your order number & zip code and click Submit.
• Please note that you will also receive a shipping notification email that includes a tracking link once the order has shipped.
• If you have not received your order number via email, please contact the Customer Service Team
• Once there, enter your order number & zip code and click Submit.
• Please note that you will also receive a shipping notification email that includes a tracking link once the order has shipped.
• If you have not received your order number via email, please contact the Customer Service Team